Cancellation and Refund Policy for Media Dukaan

Order Cancellation:

Cancellation by Customer:

Customers have the right to cancel their order within 12 hours of placing it, provided that the order has not been processed or shipped.

To cancel an order, customers must contact our customer support team at aanancreations@gmail.com

If the order has already been processed or shipped, it cannot be canceled.

Cancellation by Media Dukaan:

Media Dukaan reserves the right to cancel an order if:

The product is out of stock or unavailable.

There are inaccuracies or errors in product descriptions or pricing.

Fraudulent or suspicious activities are detected.

Refund Policy:

Refund Eligibility:

Refunds will be issued only for eligible cancellations or returns.

To be eligible for a refund, the product must be returned in its original condition, unused, and in its original packaging.

Refund Process:

Refunds will be processed within 1-7 business days of receiving the returned product.

Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items:

Certain products may not be eligible for refunds. These include:

Downloadable products.

Products that have been used, damaged, or are not in their original condition.

Perishable goods.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Media Dukaan.

We recommend using a trackable shipping service for returns.

Damaged or Defective Products:

Damaged During Shipping:

If a product arrives damaged or defective, customers must contact our customer support team within 7 days of receiving the product.

Customers may be required to provide photos or other evidence of the damage.

Replacement or Refund:

Depending on the circumstances, we will either send a replacement product or issue a refund for damaged or defective items.

Contact Information:

For any questions or concerns regarding cancellations and refunds, please contact our customer support team at aanancreations@gmail.com or Media Dukaan.

Remember to adjust the placeholders such as Media Dukaan, 7 (for timeframes), and aanancreations@gmail.com with your specific information. Additionally, ensure that this policy aligns with your business practices and complies with relevant laws in your jurisdiction.